At Vaping More, we strive to maintain the highest standards of journalistic integrity and aim to provide accurate, balanced, and fair content to our readers. We value feedback from our audience and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints in a prompt and transparent manner.
Submitting a Complaint:
If you have a complaint regarding any editorial content published on Vaping More, please follow the steps outlined below:
- Contact us: In the first instance, we encourage you to contact us directly with your complaint. Please provide specific details about the article, including the date of publication, title, and author, as well as a clear description of the issue and why you believe it violates our editorial standards.
- Method of contact: Complaints can be submitted via email to [Insert Email Address] or through our designated online complaint form [Insert URL]. Please ensure to include your contact information for further correspondence.
- Timely submission: We encourage complaints to be submitted as soon as possible after the publication of the article in question. This helps us address the issue promptly and conduct a thorough investigation.
Complaint Handling Process:
Once we receive your complaint, we will initiate the following process:
- Acknowledgment: We will acknowledge receipt of your complaint within [Insert Timeframe]. This acknowledgement will include an outline of our process and the expected timeline for resolution.
- Investigation: Our editorial team will conduct a thorough investigation into the complaint. This may involve reviewing the article, speaking with relevant parties involved, and assessing any supporting evidence provided.
- Response: Following the investigation, we will provide you with a written response that addresses your complaint and outlines the actions taken or proposed resolutions. We strive to provide this response within [Insert Timeframe], although more complex cases may require additional time.
- Escalation: If you are not satisfied with the initial response, you may request a review of your complaint by a senior member of our editorial team. We will provide information on how to escalate your complaint within our response.
Confidentiality and Transparency:
We treat all complaints with the utmost confidentiality and respect. Personal information provided as part of the complaint process will be handled in accordance with our Privacy Policy.
We are committed to transparency in our complaint handling process. While we may not disclose specific details about any disciplinary or remedial actions taken, we will endeavor to provide a clear and transparent explanation of the outcomes of the investigation.
Oversight and Accountability:
Our Editorial Complaints Policy is reviewed regularly to ensure its ongoing effectiveness. We have designated individuals responsible for overseeing the complaint handling process and ensuring compliance with this policy.
Contact Us:
If you have any questions or concerns regarding our Editorial Complaints Policy or wish to submit a complaint, please contact us at +1 2015201250.
Date: 20-7-2023